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Job Details

Position:	IT Trainer (Ref: 18707)
Location:	Atlanta, GA 30345 USA
Duration:	9 Months 13 Days - Contract
Openings:	1
Deadline:	09/30/2026
Pay Rate:	Login

Description:

***Local Candidates preferred
***Hybrid
***Travel statewide

We are seeking an IT Trainer / Content Developer to deliver software application training to adult learners and create high-quality training collateral. This hybrid role involves conducting virtual training sessions via Microsoft Teams as well as periodic on-premise classroom sessions at regional offices across Georgia.

The ideal candidate will deliver training across desktop, web, and mobile enterprise platforms (including custom proprietary software and commercial-off-the-shelf applications) and develop engaging user documentation, quick reference guides, and multimedia eLearning content.

Key Responsibilities
• Training Delivery: Conduct interactive instructor-led classes (both online via Microsoft Teams and in-person in conference rooms and computer labs) for adult learners across diverse business units.
• Content Development: Design, develop, and update instructional materials, including PowerPoint presentations, user guides, quick reference sheets, manuals, storyboards, software simulation videos, and computer-based training modules.
• LMS Administration: Manage course schedules, process enrollments, track completions, record attendance, administer assessments, and issue certifications within enterprise Learning Management Systems (e.g., Oracle, Workday).
• Continuous Improvement: Distribute post-training evaluation surveys, analyze feedback, and collaborate with internal stakeholders and technical teams to refine instructional content.
• Logistics & Collaboration: Coordinate training schedules, reserve facilities and equipment, and assist with user acceptance testing (UAT) and initial application rollouts.

Qualifications & Requirements
• Proven experience delivering IT software application training to adult learners in both virtual and in-person settings.
• Hands-on experience developing instructional documentation and multimedia training materials using tools such as Microsoft Office (Word, PowerPoint), Scribe, TechSmith Camtasia, Adobe Captivate or Articulate 360/Storyline.
• Experience working with enterprise Learning Management Systems (LMS) for scheduling, tracking, and reporting.
• Excellent verbal, written, and presentation skills with the ability to translate complex technical concepts for non-technical users.
• Ability to travel several times per month to regional offices across the state using a personal vehicle (authorized travel expenses, lodging, and mileage are reimbursed per standard travel policy).
• Must hold a valid driver’s license and maintain a personal credit card for reimbursable travel expenses.
• Physical capability to transport course materials and set up computer lab/training environments (standing, lifting, light staging).

Working Conditions:
• Engagement Type: Contract
• Work Arrangement: Hybrid (Remote & Onsite in Georgia; local candidates only)
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM (40 hours/week)

Required / Desired Skills

• Microsoft Office and Office 365 applications (Required 5 Years)
  
• BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience (Required 4 Years)
  
• Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. (Required 4 Years)
  
• Excellent verbal and written English language communication, presentation, and teaching skills (Required 5 Years)
  
• Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes (Required 1 Years)
  
• Work experience in developing role-based end user training content for IT applications/systems (Highly Desired 4 Years)
  
• Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts (Highly Desired 2 Years)
  
• Adobe Captivate (Highly Desired 2 Years)
  
• TechSmith Camtasia (Highly Desired 2 Years)
  
• Articulate 360/Storyline (Highly Desired 2 Years)
  
• Microsoft Teams (Highly Desired 2 Years)
  
• Work experience with maintaining training records within an LMS (Highly Desired 1 Years)
  
• Oracle LMS/Workday LMS (Nice to Have 1 Years)
  
• Familiarity with ServiceNow (Nice to Have 1 Years)